We are PULBOT Technology C.A., a company registered in Venezuela under number J-507117561, with domicile in Caracas, Venezuela.

If you have questions about this policy or wish to exercise your legal privacy rights, contact us at privacy@pulbot.com.

Meta Platform Integrations

Pulbot is an authorized integrator of Meta Platforms (WhatsApp Business API, Instagram Graph API, and Messenger Platform). When a business connects its Meta accounts to Pulbot, we process the following data on its behalf, strictly to deliver the messaging automation service:

  • WhatsApp Business API: phone numbers, business profile data, message contents, attachments, message status updates, and conversation metadata required to send and receive messages on behalf of the business.
  • Instagram Graph API: business account ID, Instagram username, message contents, attachments, comments, and mentions required to operate the inbox and automation flows.
  • Messenger Platform: page-scoped user IDs, message contents, attachments, postbacks, and delivery receipts required for conversational automation.
  • OAuth tokens and webhook signatures are stored encrypted at rest and used only to authenticate API calls.

We do NOT use Meta Platform data to train AI or machine-learning models. We do NOT sell, rent, or share Meta Platform data with third parties for advertising. We process this data solely to provide the contracted service to the business that owns the connected accounts.

How do we use your data?

  • When you register for Pulbot, we collect basic data such as your name, email, and company details (RIF, address) to establish a contract and provide the service.
  • We record technical and platform usage data, including interactions with bots, flows, messages, and tool consumption, to optimize and personalize the experience.
  • To process payments, we use reliable external platforms that collect the information necessary to manage billing and transactions, always under strict security and privacy standards.
  • We do not use your personal data to train artificial intelligence or machine learning models, nor do we transfer your information to third parties for purposes other than those authorized.
  • You can delete your account and data through the system options or by contacting us.

Data collected in different scenarios

Registration and Account Management:

When creating your account and registering your company, we request basic personal and business data such as name, email, RIF, document type, and address. This is necessary to establish the contract and configure the platform for your company.

Platform Use and Communication:

While using bots, flows, and digital channels (WhatsApp, Telegram, Instagram), we collect technical and operational information, such as conversation logs, history of interactions, messages sent and received, and tool consumption data, to offer a personalized service, optimize flows, and ensure correct operation.

Billing and Payments:

To manage digital billing and consumption payments, we collect the necessary data in accordance with current SENIAT regulations, such as billing information and payment references. Payment processing is carried out by authorized external providers, who handle financial information with strict security measures.

Support and Customer Service:

In case assistance is required, we may collect additional information to facilitate the resolution of incidents and contact, always with your consent.

Where do we store your data?

Your data is stored on secure servers provided by Amazon Web Services (AWS), located in authorized regions close to Venezuela, complying with local data protection regulations.

When it is necessary to transfer data outside the country, we implement strict legal and technical measures to guarantee the confidentiality, integrity, and security of your information.

How long do we keep your data?

We only keep your data for as long as necessary to provide the service, comply with legal obligations, or resolve disputes. In some cases, we may anonymize information for internal analysis.

Your rights

You have the right to access, correct, limit, or delete your personal data, as well as to oppose its treatment or request its portability, in accordance with the Law for the Protection of Personal Data of Venezuela and other applicable regulations. To exercise these rights, contact soporte@pulbot.com.

Data Deletion

You can request deletion of your Pulbot account and associated personal data at any time:

We process deletion requests within 30 days. Some records (e.g., invoices) may be retained for the period required by tax or accounting law and then permanently deleted.

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