1. Acceptance

By using the Pulbot platform, you accept these Terms and our Privacy Policy. If you accept them on behalf of a company, you represent that you have authority to bind it.

2. Service Description and Artificial Intelligence

Pulbot provides sales automation and customer service through digital channels, including WhatsApp, Instagram, Messenger, and Telegram.

Pulbot uses artificial intelligence. Conversational agents, automatic tagging, summaries, audio transcription, and image analysis rely on third-party AI models.

AI can generate incorrect, incomplete, or inappropriate output. Results are delivered “as is,” without warranty of accuracy, and do not constitute legal, medical, financial, or professional advice. You are responsible for reviewing, supervising, and adjusting what your bot says to your customers.

Some jurisdictions require disclosing to end users that they are interacting with an automated system. Meeting that obligation on your own channels is your responsibility; the platform provides the tools to do so.

3. Acceptable Use

You must use Pulbot in accordance with applicable law and the policies of each integrated platform, including the Meta Platform Terms, the WhatsApp Business Messaging Policy, and the Telegram Terms, and with true and up-to-date information.

Toward your end customers, you are the sender of the messages. You must have their prior consent (opt-in) to contact them and must always offer a way to opt out.

You may not use the platform to:

• Send spam, unsolicited bulk messages, or contact people who did not give consent.
• Distribute illegal, defamatory, deceptive, violent, child-exploitative content, or content that infringes third-party rights.
• Impersonate any person, company, or Pulbot itself.
• Distribute malware, attack the platform, circumvent usage limits, or reverse-engineer it.
• Scrape data outside the documented API, or resell access without written authorization.
• Process special categories of data (health, biometric, sensitive financial) without a legal basis and a prior agreement with us.

Breach may result in immediate suspension of the account, without prejudice to any applicable legal action.

4. Your Content and License

You retain ownership of all content you upload or generate with the platform: flows, catalogs, files, and messages.

You grant us a worldwide, non-exclusive, royalty-free license limited strictly to hosting, storing, transmitting, processing, and displaying that content for the sole purpose of providing you the service, including sending it to the AI and messaging providers described in the Privacy Policy. This license ends when you delete the content or close your account, except for backups pending rotation.

You represent and warrant that you hold all rights necessary for the content you upload and that its use on the platform does not infringe third-party rights.

We may remove or block content that, in our reasonable judgment, violates these Terms or the law, and we will notify you.

5. Copyright: Notice and Takedown (DMCA)

We respect intellectual property rights and respond to infringement notices in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

If you are a rights holder and believe content hosted on Pulbot infringes your work, send a notice to our designated agent at dmca@pulbot.com including:

• Your physical or electronic signature, as the owner or authorized representative.
• Identification of the copyrighted work you believe is infringed.
• Identification of the allegedly infringing material and the URL or information sufficient to locate it.
• Your contact details: name, address, telephone, and email.
• A statement of good faith belief that the use is not authorized by the owner, its agent, or the law.
• A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on the owner’s behalf.

We will promptly remove or disable access to the reported material and notify the user who posted it.

Counter-notification: if you believe your content was removed by mistake or misidentification, you may send a counter-notification to the same address, including your signature, identification of the removed material and its former location, a statement under penalty of perjury of your good faith belief, and your consent to the jurisdiction of the applicable federal court. If the claimant does not file a court action within ten to fourteen business days, we may restore the material.

Repeat infringers: we terminate the accounts of users who repeatedly infringe copyright.

Designated agent for infringement notices: PULBOT SOLUTIONS, C.A., Calle Real, final del callejón, casa Nº 36, Barrio Los Eucaliptos, Caracas, Distrito Capital, Z.P. 1020, Venezuela — dmca@pulbot.com.

6. Platform License

We grant you a limited, non-exclusive, non-transferable license to use Pulbot in accordance with these Terms. You may not copy, modify, reverse-engineer, or distribute the platform without our authorization.

7. Billing, Payments, and Refunds

• We offer a free trial period, after which consumption fees apply according to the contracted plan.
• Payment must be made within the indicated timeframes; delays may result in service suspension.
• We issue valid digital invoices in accordance with SENIAT Providencia SNAT/2024/000102.
• Unless expressly stated otherwise, amounts are non-refundable once the service has been consumed, and unused balances are not refunded in cash.
• Initiating a chargeback without contacting us first may result in account suspension. Please write to soporte@pulbot.com first.
• Applicable taxes are your responsibility, except those we are required to withhold.

8. Suspension and Termination

We may suspend or cancel your access if you breach these Terms or fail to pay. You can cancel your account at any time, respecting pending obligations. On termination, message data is deleted as described in our Privacy Policy.

9. Warranties

The platform is provided “as is” and “as available.” To the extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability. We do not warrant the accuracy of AI-generated results or message delivery by third-party platforms.

10. Limitation of Liability

We are not liable for indirect, incidental, special, or punitive damages, nor for lost profits or loss of data.

Our total aggregate liability for any claim arising out of these Terms or the service is limited to the greater of: (a) the amounts you paid us in the twelve months preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD 100).

These limitations do not apply to willful misconduct, fraud, or liability that applicable law does not allow to be limited.

11. Indemnification

You agree to defend, indemnify, and hold harmless us, our officers, employees, and providers from any claim, demand, loss, penalty, or expense (including reasonable attorneys’ fees) arising from: your use of the platform; content you or your customers upload or send; messages you send to your end customers; breach of these Terms or of the policies of the integrated platforms; or infringement of third-party rights.

12. Dispute Resolution, Arbitration, and Class Action Waiver

Read this section carefully: it changes how claims are resolved.

Before starting any proceeding, both parties agree to attempt an informal resolution for thirty (30) days from a written notice to legal@pulbot.com describing the claim and the relief sought.

If you are domiciled in Venezuela: these Terms are governed by the laws of the Bolivarian Republic of Venezuela, and unresolved disputes will be submitted to the competent courts of Caracas.

If you are domiciled outside Venezuela: any dispute will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, seated in Wilmington, Delaware (United States), before a single arbitrator, in English or Spanish. The award is final and enforceable in any court of competent jurisdiction.

Class action waiver: claims are brought on an individual basis only. You waive participation as a plaintiff or member in any class, consolidated, or representative action, and you waive trial by jury. The arbitrator may not consolidate claims of multiple persons or award class-wide relief.

Exceptions: either party may bring qualifying claims in small claims court and may seek injunctive relief from a court of competent jurisdiction to protect intellectual property rights or against unauthorized access.

Right to opt out: you may opt out of this arbitration agreement by sending notice to legal@pulbot.com within thirty (30) days of your initial acceptance of these Terms, stating your name, your account, and your intent to opt out. Opting out does not affect the rest of the Terms.

Severability: if the class action waiver is held invalid or unenforceable as to a particular claim, the arbitration agreement will not apply to that claim, which will be submitted to the competent courts; the rest of this section remains in force.

Time limit: any claim must be brought within one year of the event giving rise to it, unless applicable law requires a longer period.

13. Sanctions and Export Control Compliance

You represent that you are not located in an embargoed country, are not listed on any restricted party list, and will not use the platform for purposes prohibited by applicable export control or sanctions regulations.

14. Changes to the Terms

We may modify these Terms. We will publish the version in force with its date and, for material changes, notify you at least 15 days in advance by email or in-app. If you continue using the platform after they take effect, you accept the new version; if you disagree, you may cancel your account.

15. General Provisions

• Assignment: you may not assign these Terms without our written consent; we may assign them in a merger, acquisition, or sale of assets.
• Severability: if a clause is held invalid, the rest remains in force.
• No waiver: failure to exercise a right is not a waiver of it.
• Entire agreement: these Terms and the Privacy Policy constitute the entire agreement between the parties.
• Force majeure: we are not liable for failures caused by events beyond our reasonable control, including outages of third-party platforms or connectivity providers.
• Relationship: you act as an independent contractor; these Terms create no partnership, agency, or employment relationship.

16. Contact

PULBOT SOLUTIONS, C.A. — RIF J-50711756-1 — Caracas, Venezuela.

Support: soporte@pulbot.com · Legal: legal@pulbot.com · Copyright: dmca@pulbot.com · Privacy: privacy@pulbot.com